Refund policy
✨ Unleach Return & Refund Policy
We want you to love your purchase! If for any reason you’re not completely satisfied, here’s how returns and refunds work:
⏰ 1. Return Window
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30 days from delivery to request a return.
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Simply email us within 30 days to get started.
📝 2. How to Initiate a Return
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Email: Send a note to strublymedia@gmail.com.
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Info to Include:
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Order number
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Item(s) you’re returning
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Brief reason (and photos if it’s defective)
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Get Your RA: We’ll reply in 1–2 business days with your Return Authorization (RA) number and simple shipping instructions.
📦 3. Shipping Your Return
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Pack Securely: Original packaging is best.
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Label Clearly: Write your RA number on the outside.
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Cost: Unless it’s our mistake, return shipping is on you.
✅ 4. Inspection & Refunds
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We Inspect: Within 3 business days of receiving your return.
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Approval: You’ll get an email confirming approval or next steps.
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Refund Timing:
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Goes back to your original payment method
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Appears in 5–7 business days (bank times may vary)
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🔄 5. Exchanges & Store Credit
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Want a swap or store credit? Let us know in your return email—we’re happy to accommodate!
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Store credit is valid for 12 months.
🚫 6. Non-Returnable Items
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Final-sale items, personalized goods, perishables, and clearance can’t be returned unless defective.
⚠️ 7. Damaged or Defective Goods
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Let us know within 7 days of delivery.
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Send photos of the damage or defect. We’ll get you a full refund or replacement right away.
🔄 8. Policy Updates
We may tweak this policy as we grow. The latest version always lives at
www.unleach.com/policies/return
📧 9. Need Help?
Email us anytime at strublymedia@gmail.com
(Mon–Fri, 9 AM–5 PM EST)
Thank you for choosing Unleach! We appreciate your business and are here to make every purchase a delight.