Shipping policy

✨ Unleach Shipping & Delivery Policy

We’re excited to get your order to you! Here’s everything you need to know about how and when your Unleach products will arrive.

Fulfillment Window: We process and dispatch all orders within 5–15 business days of receiving your confirmed payment and order details.
Order Cut-off: Orders placed before 2 PM (EST) on a business day enter the queue that same day; orders placed after will begin processing the next business day.
Holidays & Peak Periods: During major holidays or promotional events, processing may take up to 20 business days. We’ll notify you if any delays occur.

Domestic Shipping (USA):
- Standard Ground (3–7 business days)
- Expedited (2–3 business days)
- Overnight (1 business day)
International Shipping:
- Economy International (10–20 business days)
- Priority International (7–12 business days)
Carrier Partners: USPS, UPS, FedEx, DHL—selected based on destination, speed, and cost.

Estimates begin once your order has shipped.
Tracking Info: You’ll receive an email with a tracking number and link as soon as your package leaves our facility.
Carrier Delays: Delivery windows provided by carriers are estimates only. Unleach is not responsible for delays caused by weather, customs clearance, or carrier volume.

Duties & Taxes: International orders may incur import duties, VAT, or local taxes. These charges are your responsibility and vary by country.
Customs Hold: Shipments may be held by customs for inspection; this can add extra days to delivery.
Restricted Items: Some products may be restricted or prohibited in certain countries. If your order cannot be shipped, we’ll contact you to discuss alternatives.

Check your email for the shipping confirmation and tracking link.
Visit the carrier’s website and enter your tracking number for real-time updates.
If you don’t see tracking info within 2 business days of order dispatch, email us at strublymedia@gmail.com.

Lost in Transit: If tracking shows your package as delivered but you haven’t received it, contact us within 7 days and we’ll initiate an investigation with the carrier.
Damaged on Arrival: Inspect your package immediately. If items are damaged, take photos of the packaging and contents, then email us at strublymedia@gmail.com within 7 days for a full replacement or refund.

Before Shipment: Email changes to strublymedia@gmail.com as soon as possible. If your order hasn’t shipped, we’ll update the address at no charge.
After Shipment: Additional fees may apply to reroute or reship.
Refused Packages: If you refuse delivery, return shipping fees will be deducted from your refund.

Have questions about your shipment? Reach out to our Customer Support team:

Thank you for choosing Unleach. We appreciate your patience and strive to deliver a seamless experience from checkout to your doorstep!